Frequently Asked Questions
Frequently Asked Questions
Most older roofing shingles have a 15-30 year lifespan depending on the shingle’s quality, the location, trees/plants around your home, attic ventilation, and how well the roof was originally installed. We recommend getting your roof thoroughly inspected every couple years. Some common warning signs are...
• Missing shingles
• Spot(s) on your ceilings
• Granulate loss
• Damaged, cracked, or curling shingles
• Rusted flashings
If your roof is older than 15 years old, we recommend you give us a call at 262-675-6557.
Our sales representatives will inspect your roof and will let you know the best system for your home. The price of a new roof system varies widely, depending on such things as the materials chosen and the warranty selected.
Our appointments are usually 30 minutes to an hour long. We know your time is valuable and we don’t believe in high pressure sales. We arrive about an hour before your appointment to take measurements and notes. Then we take the time to explain the products we install, the warranties available, our process, and a detailed roof quote before we leave your residence. Special order items, included in any of the services we perform, repairs, etc., may extend the quoting process.
A workmanship warranty covers any type of installation problem that causes a leak in your roof system and a manufactures warranty covers any kind of defective material.
Definitely! We have albums filled with roofs we’ve done on our Facebook page. Click on PHOTOS and click the individual ALBUM of the color you are interested in. We can also provide you with color samples, or your sales representative can bring along sample shingle boards if you request sample boards. They are also available at our office.
We partner exclusively with GAF and ATLAS to provide the best materials and warranties in the market nationwide. Installing new shingles over an existing layer of shingles can limit the warranties we can offer. Additional layers of shingles can suffocate your home which can lead to overheating, structural damage, rot, moisture retention, and accelerated roof aging.
We can install your roof all year round, except for the days with severe weather conditions, like rain, high winds, snow, and extreme cold.
Please give us a call at 262-675-6557 when you are ready to install your new roof or send us your roofing estimate signed, and we will schedule your project. Please include your color selection and initial any additional options you’ve chosen.
It will usually take one to two days, with some projects taking longer due to size, roof pitch, or other factors stated in the roofing contract by our sales representative. They can give you an estimated length of your project.
In the case of inclement weather, your roof install will be rescheduled to the next day, weather permitting.
Our crew will arrive between 7:00 am to 9:00 am, pending weather and unforeseen conditions. One of our crew foreman will be assigned to your project. All concerns during installation are to be directed to your sales representative or the office via phone at 262-675-6557.
Most likely, your attic will be affected in some way during your installation. We advise...
1) Covering your clothes, furniture, etc. with towels or old sheets to protect them.
2) Temporarily relocating any objects that are fragile or of great value to you. There is a high chance that dust, small decking, shingle pieces, or other debris may fall into your attic during the installation. C&K Services is not responsible for cleaning your attic space or for damage done to personal belongings that are left in your attic.
The majority of the time, dumpsters and roofing materials will arrive the morning of the installation. They will be placed in your driveway unless other arrangements have been coordinated for permitted street placement. Most dumpsters are scheduled to arrive between 7:00 and 9:00 am, unless otherwise advised.
Having clearance for the dumpster is your responsibility. Please have the driveway completely cleared in order to avoid being blocked in by the dumpster. If the dumpster has been scheduled to be parked on the street, it’s your responsibility to block off the space in front of the property (using cones, personal car, trash bins, etc).
Our techs will attempt to match your existing style and color of shingles as closely as possible. However, depending upon the age of the roof, the repaired area may look different. We can send you photos of the finished repaired areas, if requested, so that you know exactly where repairs took place.
A dimensional shingle, sometimes referred to as a laminated or architectural shingle, is designed to produce a three-dimensional effect. They are designed to look more like the wood shingles used in the past and are the most popular type of asphalt shingle installed across the country.
Ice and water shield underlayment, or “leak-barrier”, typically has adhesive on one side, which is protected by a peel- off membrane. Rubber-like qualities make this underlayment self-sealing, meaning that they seal well around fasteners, such as staples and nails. Building code and roofing manufacturers recommend you install ice and water shield at your eave edge, in all valleys, and in any delicate areas of your roof including low sloped areas and around flashings.
Starter strip shingles include a high-quality, properly positioned adhesive that will tightly lock your shingles in place to help prevent shingle blow-off.
There are a few items to address before beginning a complete exterior siding project on your home.
1) You should remove anything from the wall on the interior of the home so that our siding team doesn’t knock anything off the wall and damage items during the removal and installation of the siding.
2) You may want to trim any overgrown shrubs to make it easier for the crew to work on the home without damaging landscaping or shrubbery. Sometimes damage to plants is unavoidable, but our siding crews are always as cautious as possible. C&K Services is not responsible for damage done to plants or shrubs next to your home.
When it comes to picking your exterior siding color, most customers look for colors that coincide with their neighbors’ homes as well as their home’s environment. Residing a home is a big commitment and you should pick colors that reflect your personal taste and design preferences. Samples of siding are available upon request.
The two most common types of exterior siding we install are vinyl siding and LP Smartside. Vinyl has become a top siding option in the United States because it’s cost effective and gives your home great curb appeal. LP SmartSide is a product utilizing engineered wood that does not allow the potential for water saturation, fungus, or pest damage. It is also extremely durable and adds to the look of your home with a rich cedar finish.
The best time to replace your windows is when you’re replacing your siding, because it gives us the opportunity to best install flashings and protect water infiltration. We do prepare your existing windows so that your home is ready for when you are ready if installing new windows, if done at a later date. Our siding crews wrap the windows so that they properly tie into the vapor barrier on your home. We always recommend that homeowners replace their windows and exterior siding when its the right time for you and your family’s budget.
Double hung windows are the most common type of window we install. They consist of two sashes, both of which move on tracks along the sides of the window frame. Double hung windows with grids are extremely popular. Most double hung windows allow you to tilt the sashes in to wash the outside of the glass easily. They also lock on the top edge of the lower sash.
Casement windows are hinged at the side and crank outward, by hand, like a door. Unlike double hung or sliding windows, a casement window has no rail.
An awning window is similar to a casement window in that it swings open, but instead of rotating to the side, an awning window opens up and out along the top hinge. Awning windows are noted for being very safe and easy to operate.
A gliding or sliding window consists of two sashes that move side to side on tracks along the bottom and top of the window frame. These are very easy to open and close, and operate without going into your indoor or outdoor space.
A picture window is one, large window that does not move. They are often used to frame a particularly nice view (hence the name "picture" window). Some people like to put casement windows or double hung windows on either side of a picture window, creating a large view and the option to open the windows installed on the sides.
Bay windows and bow windows are a combination windows that extend out from it’s walls. Both have the option of window seats, and both are beautiful additions to your home. The key difference is that a bay window consists of three windows. one picture window in the center and two casement or double hung windows on either side. A bow window consists of four, five, or six windows, all of which are casements or double hungs. Instead of extending at sharp angles, a bow window has a gentle curve, with each sash having the same angle.
Obscure or privacy glass is any kind of glass designed to alter the view through it, whether it be for decoration, light reduction, or privacy. The obscure glass option is commonly chosen by homeowners in their bathroom windows.
First, know that condensation and fogged panes are two different things. Fogged panes happen when moisture gets in between the two panes of glass. If you can clean the moisture, it's condensation, not fog.
Condensation is not necessarily a window problem. It occurs any time warm, moist air comes into contact with a cooler surface. Condensation can cause paint to peel or flake, wood to rot, and mold to grow. Mold can be a serious hazard to health, especially for people with allergies.
On the outside of the window, condensation is just dew—just like the dew that gathers on grass. The window merely provides a place for dew to form. This is not a problem. Condensation on the inside of a window is a sign that your house has excess humidity. Often this happens in homes during the winter, as the warm, moist inside air comes into contact with colder windows.
Excess humidity can come from a variety of sources, including cooking, humidifiers, and taking baths and showers. To reduce condensation, make sure your house is well ventilated, and avoid using a humidifier during the winter if you can. However, if you need a humidifier for health reasons, do not discontinue use.
The majority of our customers choose high-quality vinyl windows because...
They are Low Maintenance and Durable. Vinyl windows don’t require nearly as much maintenance as wood does. You don’t have to strip and re-paint them, stain them, or check them for rot. Vinyl can be cared for with a gentle wash yearly. Modern advances in vinyl have minimized peeling, cracking, fading, and warping. As a result, you get assurances that your new windows will last for decades.
Affordable and Energy Efficient. Vinyl windows are the most affordable window on the market, with several design options to choose from. They are more affordable than wood windows, because you don’t have to spend a lot of money on upkeep and maintenance. Vinyl windows also offer exceptional thermal protection compared with aluminum or wood windows. Today’s vinyl windows are made with energy efficient components, such as multiple glass panes, low-e coatings, and insulation. They also have a low environmental impact, as they last longer than other materials and are recyclable.
Flexible and Easy to Clean. Home and business owners can choose windows with a fixed pane, special shapes, standard, and unique configurations. These features make vinyl windows a popular option for almost any opening. Most of our customers say that cleaning their existing windows isn’t fun and sometimes near impossible. However, this is made easier with vinyl windows. You can easily wipe down the frames with a damp cloth, unlike wood which take on moisture. You can’t do that with wood, because any kind of moisture can harm this natural material.
If you have decided that vinyl windows are right for you, the next step is to give us a call at 262-675-6557.
Wood windows are clean, classic, and just plain beautiful. For old or historic homes, wood windows are great option for maintaining the overall look and feel of your home. If they are sealed properly and regularly cleaned, your wood windows are durable and could very well last you a lifetime. When you combine timeless beauty with durability and longevity, you’ve got an upgrade you may want to consider for your next home improvement project.
If you have decided that wood windows are right for you, the next step is to give us a call at 262-675-6557.
Sliding glass doors have one or more panels that move horizontally on a track or in grooves. A French door refers to a door that swings open on a hinge. Both are popular as doors to and from patios, decks, and sunrooms. Choosing between them is a matter of considering the space you have and what kind of look you want.
Tempered safety glass has been repeatedly heated and cooled, which makes the glass much stronger than regular glass. And if it does break, it crystallizes into tiny, harmless shards that won't cut or hurt curious children or pets. Patio doors, entry doors, sidelites, and other large pieces of glass are usually made with tempered glass.
Laminated glass refers to glass with a transparent layer of plastic that any broken glass will adhere to, making it safer and also reducing noise. Laminated glass is not the same as the tempered glass used in patio doors.
Low-Emissivity, or Low-E, refers to a type of glass that has a coat of micro-thin metal applied. This coating reduces the heat transmission of your glass. In the summer, Low-E reflects the sun's heat, keeping y our house cool. During the winter, Low-E keeps heat inside your home. Ratings typically fall between .25 and 1.25. The lower the rating, the better the Low-E coating.
From the initial appointment with our sales representative, to the day your windows are installed, usually takes around eight weeks. With that being said, the entire process can sometimes take as little as six weeks or as many as twelve. Manufacturer lead times and the time of year are just a couple of the factors that may speed up or delay the process. Customer care is important to us, so we try to make the experience as pleasant and quick as possible and keep you up to date throughout.
If your gutters aren’t functioning properly, rainwater can go over your gutters and form pools around your walls and foundations. This can result in leaky and cracked foundations or flooded basements. We install 5” or 6” gutters, depending on the area, with 3”x4” downspouts to avoid clogging or overflow. In addition, we also offer the option to install leaf guard in wooded or problem areas.
1. Clogged or leaky gutters are one of the biggest causes of basement leaks, mold, and foundation problems.
2. Your old gutters may have become bent or dented or may be pulling away from your home in a manner that they cannot be reattached or adjusted properly.
3. Your old seamed gutters may have begun to pull apart and leaks.
4. You want to change the color of your gutters to add value to your property.
5. Your current gutter doesn’t drain. Standing water in gutters is a common place where mosquitoes to breed.
* Many homeowners choose to replace their gutters when we install their new roof.
If you can see the water pouring over the sides of the gutter, it may be clogged or not aligned properly. If you notice paint peeling or corroded wood by your gutters, there’s a good chance your gutter is clogged and is causing the water to overflow. This water can run down the back of gutter and run down the exterior walls of your house. If you notice mold or see puddles of water forming around the outside of your house, it’s a sure sign that there are drainage problems.
Yes, we install both 5″ and 6″ K-style gutter systems to meet your roof’s drainage needs. While some contractors sell 2”x3” downspouts, we’ve found over time that 3”x4” downspouts prevent most debris from clogging your gutter system. We also install “leaf guard” in wooded and problem areas.